Zeri

Zeri and Zeri Driver

Delete your account

Delete your account yourself in the app, or ask us to do it for you. Either way, it can't be undone.

Riders

In the Zeri app

  1. Open Zeri and sign in.
  2. Go to the Account tab.
  3. Tap Delete account at the bottom.
  4. Enter your password, tap Delete account permanently, and confirm.

You can't delete your account while a ride or a delivery is still in progress. Any money left in your wallet can't be used after your account is deleted.

Drivers

In the Zeri Driver app

  1. Open Zeri Driver and sign in.
  2. Go to your Profile.
  3. Tap Delete account and enter your 4-digit PIN.
  4. Press and hold Hold to delete account.

You can't delete your account during a trip or while a payout request is pending. Withdraw any earnings first: you won't be able to afterwards.

Without the app

If you no longer have the app or can't sign in, email supportzentra108@gmail.com with the subject Delete my Zeri account. Send it from the email on your account if you can, and include:

  • whether it's a Zeri (rider) or Zeri Driver account
  • your name and the phone number or email you signed up with

We'll confirm that the account is yours before deleting it, and reply within ten working days. You can also call +975 17317980.

What happens to your data

Deleted

Riders: your name, email, phone number and password. You're signed out on every device, and nobody can sign in to the account again.

Drivers: your name, CID, contact details, licence and vehicle details, bank details and licence photo. You're signed out on every device.

Kept without your details

Financial records of your trips, deliveries, wallet and payouts are kept, with your name and contact details removed, for six years after the end of the tax period they belong to, as Bhutan's tax law requires, and longer if the law requires it. Chats and voice messages aren't kept for that long (see below).

Ratings and reports are kept without your details until the case is resolved and for 12 months afterwards.

Messages and voice recordings from your trips are deleted 7 days after each trip ends, whether or not you delete your account. If a trip was reported, its messages are kept until the report is resolved.

After deletion, the same phone number or email can be used to register again. Our Privacy Policy has the full list of how long each kind of information is kept.

For more on how we handle personal information, read the Privacy Policy.