Zeri and Zeri Driver
How can we help?
Reach the Zeri team directly, or find a quick answer below.
Contact us
Tell us the date and time of the ride or delivery, and the phone number or email on your account, so we can find it quickly. We aim to acknowledge complaints within ten working days.
In an emergency, call the police on 113 or an ambulance on 112 first. Then let us know what happened.
Report a problem from the app
During a ride
On the trip screen, tap Report a safety issue. Your report goes straight to the Zentra team.
After a ride
When you're asked to rate the trip, tap Report an issue instead and choose what went wrong, such as a safety concern, driver behaviour, vehicle condition, or a fare or route issue.
A message in the chat
Press and hold the message, then tap Report. The other person is not told who reported it.
Drivers
Press and hold a rider's message in the trip chat to report it, or contact us using the details above.
Common questions
I forgot my password or PIN.
In Zeri, tap Forgot password? on the sign-in screen and we'll send a code to your phone or email. In Zeri Driver, tap Forgot PIN? and reset it with your mobile number or email.
I left something in the car.
Contact us with the date and time of the ride. We'll get in touch with the driver and help arrange a return.
My fare or payment looks wrong.
Report the ride with Fare or route issue, or email us with the receipt from Activity. We'll check the trip and fix any mistake.
Can I sign up without a Bhutanese phone number?
Yes. When Zeri asks for your number, tap Use email instead. and register with your email.
How do I become a driver?
Download Zeri Driver and apply with your CID, contact details, vehicle details and a photo of your driving licence. The Zentra team reviews every application, and the app shows its status. Once approved, you create a PIN and can go online.
How do I delete my account?
You can delete it yourself in the app, or ask us to do it. See Delete your account for the steps and what happens to your data.
Our offices
Zentra Global Logistics Company Limited
197/75 Moo 8, Sanphu Loei
Mueang Chiang Mai, Thailand
Thimphu and Gelephu, Bhutan